UCLA Health is seeking a Provider Life Cycle Liaison to oversee and facilitate the onboarding, offboarding, and lifecycle changes for ambulatory healthcare practitioners across the Faculty Practice Group (FPG). Reporting to the FPG Support Services Manager, this role is central to ensuring accuracy, compliance, and coordination among departments such as Credentialing, Billing, Enrollment, Marketing, and Human Resources.
In this role, you will:
Manage the full lifecycle of onboarding and offboarding activities for physicians and other healthcare providers, coordinating across departments to ensure timely and complete execution of all processes.
Track and maintain provider records, including licenses, certificates, immunizations, online trainings, and other credentials.
Act as the primary liaison between new providers and various departments, ensuring timely communication, training completion, and access to clinical tools.
Monitor and verify reappointment timelines, credentialing statuses, and privileging updates, including UCLA and non-UCLA affiliated hospitals.
Troubleshoot issues related to payer enrollment, licensing, and provider record discrepancies, and escalate as necessary.
Provide technical support for online applications used by providers during credentialing and onboarding processes.
Serve as a subject matter expert for provider data workflows and contribute to continuous process improvement efforts.
Note: This posted position is 1 of 3 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Salary Range: $83,624.40 - $127,263.60/annually
Qualifications
We’re looking for a highly organized, detail-oriented professional with:
Bachelor’s degree in a related area and/or 1-3 years in equivalent experience/training - REQUIRED
Experience working across the full provider lifecycle, including credentialing, onboarding, and payer enrollment - REQUIRED
Ability to independently manage competing deadlines and priorities in a high-volume environment
Strong interpersonal, written, and verbal communication skills to collaborate with providers and stakeholders at all levels
High-level proficiency in Microsoft Office (Word, Excel, PowerPoint) and credentialing or onboarding database systems, required
Knowledge of data management and documentation methods used in medical credentialing, preferred
Familiarity with regulations related to medical licensure, credentialing, and compliance, required
Proven ability to identify issues, analyze data, and develop solutions using sound judgment, required
Ability to maintain confidentiality and professionalism while handling sensitive provider information, required
Demonstrated commitment to process improvement and service excellence, required
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.