Payments

• Responsible for EDI transmissions, electronic, and manual payment posting

• Resolve electronic remittance errors

• Responsible for recording daily Epic posting batches to cash deposit

• Balance payment batches posted in Epic to cash deposits and resolve variance

• Resolve payment posting errors

• Research missing checks, payments, and/or EOBs which may include contacting payors

• Responsible for processing virtual credit card payments from payors

• Responsible for opening mail with checks and route to appropriate area/address

• Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable

• Responsible for assigned work queues within Epic

• Responsible for assigned Unidentified accounts in Epic

• Responsible for researching/resolving incoming faxes and Group email box

Credits

• Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing overpayments from insurance companies and patients)

• Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded

• Identify trends causing credits and escalate to other team members for resolution

• Work assigned work queues within Epic timely