Hospice Registered Nurse Referral Coordinator Lead
BJC HealthCare
Application
Details
Posted: 02-May-26
Location: Saint Louis, Missouri
Categories:
Mental Health/Social Services
Internal Number: 108139
Additional Information About the Role
Do you love helping patients and families navigate next steps in care? Have experience with hospice and a passion for connecting people with the right providers at the right time?
BJC Home Care is looking for a Lead RN Referral Coordinator to work alongside patients, families, and care teams stationed at Barnes Jewish Hospital supporting other area hospitals as needed.
In this role, you?ll be a key partner in guiding thoughtful, compassionate care transitions-and making a real difference every day.
Schedule
Monday - Friday
Five 8-hour shifts
Minimal weekend requirement
No Holidays!
*Position requires registration with the Family Care Safety Registry
#LI-TP1
Overview
BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.
BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.
The Central Referral Center (CRC) for BJC Home Care Services is where the patient referral process starts. There are Intake Coordinators in each BJC hospital who coordinate services for those patients that need home care. The patients who choose BJC Home Care Services are then channeled through the CRC. The CRC also consists of nurses who take physician office referrals for patients not currently hospitalized. There is someone on-call 24/7 for the CRC to facilitate home care coordination for patients in emergency rooms, etc.
Preferred Qualifications
Role Purpose
Serves as the lead for the Referral Coordinator's. Directs the patient flow process for the Referral Coordinators. Coordinates the day-to-day operations in respective areas. Assist in training new staff. Provides updates to the Intake Manager. Promotes and holds employees responsible for ICARE standards.
Responsibilities
Performs complete and correct data entry of necessary information.
Identifies and resolves problems encountered in the order entry and confirmation processes.
Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
Assists staff with trouble-shooting unusual accounts and escalated patient concerns.
Minimum Requirements
Education
Associate's Degree
Experience
<2 years
Supervisor Experience
< 2 years
Licenses & Certifications
RN
Preferred Requirements
Education
Bachelor's Degree
Experience
5-10 years
Supervisor Experience
2-5 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we?re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4% BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer