Verifies all third party information with carriers, employers, and review agencies. Updates all benefits in Epic to ensure appropriate billing and reimbursement for services, and verifies all Third Party coverage. Obtains all authorizations, pre-certifications and referral specifics and update accounts. Customer Service and phone etiquette.
Education/Specialized Training/Licensure: High School Diploma, or GED; Associates degree or 2 years of college preferred.
Work Experience: Minimum 3 years of progressive customer service experience or 2 years of hospital /physician office/insurance related; collector, registrar, or customer service related capacity preferred. ICD/CPT and Epic Software a plus.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation..
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Preferred - Languages: Spanish
Writing /Composing (Correspondence/Reports)
Analytical, Mathematics, Medical Terms, P.C., MS Word, MS Excel
Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment.