****If you ARE A CURRENT federal employee please apply to CBSU-11600083-22-DAL open to current federal employees**** The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Position is located at the VA Medical Center, Sheridan, Wyoming. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. Grade Determinations: GS-6 Experience. One year of experience equivalent to the next lower grade level Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education (c) Ability to provide and receive guidance and technical direction (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments (e) Ability to read, interpret, and apply complex written instructions (f) Knowledge of general clinical policies and procedures in a healthcare environment (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters References: VA HANDBOOK 5005/96 PART II APPENDIX G50 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. ["Duties include, but are not limited to: preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and Rocky Mountain Network Human Resources establishing and maintaining video conferencing connections making introductions between patient site and provider site following instructions of a clinician to facilitate an effective clinical encounter serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures completing standardized clinical questionnaires and templates within scope of training and applicable guidelines ensuring that patient privacy is protected by complying with all information security and patient privacy regulations receiving and scheduling requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations providing patient education via approved materials supporting the Veteran in completing patient satisfaction surveys communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available\nVirtual: This is not a virtual position.\nFunctional Statement #: 55656-O\nRelocation/Recruitment Incentives: Not Authorized\nPermanent Change of Station (PCS): Not Authorized\nFinancial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.