Company Overview

At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.

In compliance with applicable New York and New Jersey State regulatory authorities, COVID-19 vaccination (2 doses of either the Pfizer or Moderna vaccine or one dose of the Johnson & Johnson vaccine) is mandatory for all MSK employees, contingent workers, and volunteers. Exceptions are permitted for those employees who request and receive an approved medical or fully remote exemption.

*Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.

Note: Individuals are eligible to receive a COVID-19 booster five months after receiving the second dose of either the Pfizer or Moderna vaccine or two months after the J&J vaccine.

Job Description

Do you love working on a collaborative team focused on crafting innovative and service-focused solutions for patients? When you join MSK as a Patient Access Coordinator (PAC), you will have the exciting opportunity to join a dynamic team that acts as the hub of interaction between clinicians, patients, and Patient Financial Services. At your assigned site, you will serve as the main resource from Patient Financial Services for coordinating financial and insurance related matters between clinical teams and patients.

**This position is located at MSK Nassau

You are:

• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
• Adept at building partnerships and working collaboratively with all areas of the patient revenue side, and clinical and administrative teams to meet shared objectives and goals.
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances.
• Someone that can work independently and handle difficult interactions

You will:

• Work closely with clinical teams and provide high quality financial services assistance to patients based on their needs and those of the clinicians
• Dedicatedly obtain precertification for scheduled services requiring insurance authorization and review and input demographic, financial and insurance information into Center system
• Advise patients of their insurance benefits and explain hospital financial policies
• Identify process improvement opportunities in all areas of Patient Financial Services and offer recommendations to management

You Have:

• HS Diploma or GED required
• 2-3 years of healthcare experience
• Third party insurance experience preferred
• Direct patient or customer service experience preferred

Closing

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.