GENERAL SUMMARY: 

The Retail Manager is responsible for the success of the store's profitability. The Manager will have responsibility for: product selection, merchandising, developing retail strategies and stock/inventory management. Contributing to the overall satisfaction of the customers by processing transactions accurately following the Community Cares culture. 

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: 

• Manage stores day-to day operations 

• Manage stock levels & making key decisions about stock control  

• Analyzing sales figures & forecast future sales to maximize profits  

• Using information technology to record sales figures & for data analysis & forward planning  

• Research new ways to improve sales & meeting customer demands  

• Deal with staffing issues, organizing training & development  

• Responding to customer complaints & comments  

• Negotiating skills with venders regarding price/shipping cost  

• May handle all Timekeeping, Scheduling, and Labor Management for store  

• Assertive skills with the ability to manage conflict in a variety of situations  

• Flexibility and ability to self-direct  

• May submit approved invoices to Accounting  

• Achieves and/or exceeds monthly budgeted sales, gross profit, and net income goals established by retail leadership 

• Complies and enforces all standards and regulations to encourage safe and efficient operations 

• Consults with leadership on new business/retail initiatives/programs that follow the mission and vision of AdventHealth. Conducts outreach marketing as well as event coordination including tracking, expenses and achieving goals 

• Performs other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED: 

• Excellent customer Service skills  

• Excellent written & oral communication  

• Must be able to read, write and speak conversational English 

• Basic computer skills and knowledge of Microsoft Office (Word, Excel) 

KNOWLEDGE AND SKILLS PREFERRED: 

• N/A 

EDUCATION AND EXPERIENCE REQUIRED: 

• High School education or equivalent 

• Three years of applicable retail experience 

EDUCATION AND EXPERIENCE PREFERRED: 

• Associates’ Degree 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: 

• State Driver’s License 

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED: 

• N/A 

SUPERVISORY RESPONSIBILITIES 

• Manages retail staff/volunteers