The Advanced Field Service Engineer I repairs, maintains, tests, and calibrates basic diagnostic imaging equipment/systems to ensure its safe and proper operation. These basic systems include portables, C-arms, R&F, Mammography, CR and Digital Rad Rooms, Injectors and Ultrasound. The Field Service Engineer maximizes patient safety by supporting the proper use, application and operational performance of patient care equipment.
Performs scheduled preventive maintenance (PM) according to hospital policies, procedures and industry-recognized standards, using specialized test equipment, tools, and simulation devices.
Maintains, services, troubleshoots and calibrates a variety of basic diagnostic imaging systems by using manufacturer service manuals, schematic diagrams, and vendor expertise.
Identifies the most prudent means of repair based on clinical need and cost. Documents all service events, performance tests and corrective maintenance according to department policy, using computerized maintenance management software applications and other standard office software applications.
Responsible for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation.
Assists with assigned projects, related to the installation, relocation, and disposal of medical imaging equipment/systems.
Communicates effectively with customer(s) using various communication tools, to establish rapport with staff and to keep clinical staff and appropriate clinical management informed as to the status of repairs.
Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and repairs.
Participates in and/or assists with development of departmental and hospital-based continuous quality improvement initiatives.
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.
KNOWLEDGE, SKILLS AND ABILITIES
Must possess a valid drivers license and clean driving record for the last 5 years Must be able to travel between all Baylor Scott and White facilities as assigned.
Must be able to stay overnight when traveling over 2 hours in any one direction, when deemed necessary by HTM management.
Must maintain the assigned Baylor Scott and White owned vehicle in accordance with BSWH policy.
Must make every effort to protect and secure the assigned BSWH vehicle and contents at all times.
Must comply with all state laws and parking regulations while operating the assigned BSWH vehicle.
Must accurately maintain a truck inventory of parts, tools and test equipment on a monthly basis.
Must participate in the on-call rotation for the specified specialty or HTM geography as assigned.
Must possess a fully functioning smart phone, which BSWH will provide a stipend for, to respond to all calls and work orders.
Must be able to cover small expenses due to travel, for which BSWH will reimburse based on BSWH policy for reimbursable expenses.
Able to repair, maintain, test, and calibrate basic diagnostic imaging equipment/systems to ensure safe and proper operation.
Able to routinely travel to other Baylor, Scott & White facilities to assist with scheduled and unscheduled service activities.
Able to effectively communicate with and interact with customers, providers and team members.
Able to participate in on-call rotation.
Able to effectively self-manage time and assigned projects.
Must have the physical ability to lift and move material weighing up to 40 pounds.
Knowledge of computer systems and networking.
Our competitive benefits package includes*:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
Associate's Degree or Equivelent Experience
A minimum of 2 years experience required
Drivers License (TXDL): Must have a Texas driver's license or obtain within 90 days of hire.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!