Position Summary:Responsible for the operation of computer systems, system backup, report printing and distribution. Assist the Help Desk by answering the help-desk phones during business hours and after-hours, evaluating user calls, troubleshooting, documenting and assigning support tickets to the appropriate IT personnel for resolution. Troubleshoot basic computer peripheral devices such as monitors, keyboards and mouse. Ensure adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.Accountability:OPERATE â Operates the various computer systems and peripheral devices such as desktop and laptop computers, tape drives, computer co
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