Position Summary

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and clinical services at Phoenix Children’s Primary Care location. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service.

Education

• High school diploma or equivalent. (Required)
• Associate’s Degree in Healthcare, Business or related field (Preferred)

Experience

• 1 year medical registration, billing, customer service or related experience. (Required)
• Electronic Medical Record (EMR) experience (Preferred)
• AMPFM, Misys, or HIS platform experience. (Preferred)

Special Skills

• Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude. (Required)
• Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws. (Required)
• Ability to speak and write Spanish. (Preferred)