• 10:30am-7:00pm Flexible days
• Weekends

Barnes-Jewish Hospital is the St. Louis region’s top adult hospital. Formed from the merger of the former Barnes and Jewish Hospitals to become Missouri’s largest hospital, it continues the traditions of its predecessors along with its partner, Washington University School of Medicine, in providing cutting-edge treatments, educating future medical professionals and working to make our community as healthy as it can be.

For over two decades Barnes-Jewish Hospital has been ranked on the U.S. News & World Report Best Hospitals Honor Roll. In 2021, Barnes-Jewish ranked 17th overall with 11 specialties being ranked. The hospital was also the first hospital in Missouri to be designated as a Magnet® hospital in 2003 by the American Nurses Credentialing Center for excellence in nursing and has been redesignated consistently since.

Barnes-Jewish Hospital is a teaching hospital staffed by more than 1,500 Washington University Physicians, the clinical practice for the Washington University School of medicine. The academic medicine partnership has developed many treatments and procedures that are now common across the globe.

Role Purpose

This position is an essential element that supports clinical care by assisting the customer to accomplish their goals during each encounter.  The role builds a consistent and integrated service delivery process in both inpatient and outpatient setting that not only meets the needs of the customer but exceed their expectations which establishes satisfaction and loyalty.

Responsibilities

• Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs to be carried out throughout the patient’s hospital experience. Customizes each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU.
• Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit. Round daily on all new admits, arrivals and VIP’s providing concierge services.
• Identify and initiate service recovery, special requests and notaries in a timely manner per protocol.  Collect and maintain all data to share with staff, leadership and administration for process improvement regarding patient satisfaction.
• Developing and increasing the reach of the program through accountability and follow through by attending Daily Care Accelerated Meetings, Patient Family Advisory Council and continuing to support best practice.
• Establish relationships with all areas contributing to the daily operation of the service area. Constant communication with leadership of department to ensure patient safety and satisfaction.
• Performs Other Responsibilities as Assigned.

Minimum Requirements

• High School Diploma or GED
• 2-5 years of experience

Benefits Statement

Note: not all benefits apply to all openings

-  Comprehensive medical, dental, life insurance, and disability plan options
-  Pension Plan*/403(b) Plan
-  401(k) plan
-  Tuition Assistance
-  Health Care and Dependent Care Reimbursement Accounts
-  On-Site Fitness Center (depending on location)
-  Paid Time Off Program for vacation, holiday and sick time

*Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer