Fairview Health Services is looking for a Patient Placement Specialist to help us in coordinating inpatient admissions and transferring patients to ensure a smooth process flow for the patient, our staff and our hospitals.
This rewarding role helps make a difference by working behind the scenes to collaboratively ensure the patients can help get the care they need.
The Patient Placement Specialist will enter demographic patient information into the electronic health record, as well as patient transfers and discharges in a timely and accurate manner. They will facilitate communication, admission and consultations for physicians while answering phone lines dedicated to physicians accessing M Health Fairview services. They will assist all callers with the highest quality of customer service while facilitating multiple calls simultaneously.
About this position:
Hours: This position will work 56 hours, every two weeks and is benefit eligible
Shifts: Evening shift is 3p-11:30p
Location: Onsite at the Fairview Midway Campus, 1700 University Avenue in Saint Paul
Weekend rotation: Every other weekend
Starting at : $20 per hour
The Patient Placement Specialist works in a call center environment. During this time they will:
Receive incoming admissions through the admission line
Answer the direct emergency admission line for M Health Fairview, collect and enter any needed information, be organized and prioritize while using critical thinking skills for best outcome.
Coordinate emergency inpatient admissions to acute care units from external sources.
Coordinate same day inpatient admissions to acute care units from internal and external sources.
Coordinate internal and external physician-to-physician phone consultations.
Conference with the RN Patient Placement, the accepting physician, and the sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
Communicates admissions to patient care units and to referring site.
Coordinate all transferring patients and discharges
Facilitate inpatient consultations
1-2 years of customer service experience
Healthcare experience or related degree
Patient placement experience in a call center environment
Able to sit for extended periods of time, perform repetitive motion of wrists, hands and fingers, auditory and acuity to utilize telephone system, visual acuity to read and able to read, write, speak and understand English.
Strong computers skills and typing skills required. Must have excellent interpersonal, organizational, decision making, multi-tasking and verbal/written communication skills. Must be able to effectively deal with stress
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.