As a part of the Tenet and Catholic Health Initiatives
family, Conifer Health brings 30 years of healthcare industry expertise to
clients in more than 135 local regions nationwide. We help our clients
strengthen their financial and clinical performance, serve their communities
and succeed at the business of healthcare. Conifer Health helps organizations
transition from volume to value-based care, enhance the consumer and patient
healthcare experience and improve quality, cost and access to healthcare. Are
you ready to be part of our solutions?Welcome to the company that gives you the resources and incentives to
redefine healthcare services, with a competitive benefits package and
leadership to take your career to the next step!
Responsible for accurately scheduling complex diagnostic
and/or surgical procedures. Conducts physician office/patient interviews, and
explains hospital procedure guidelines and policies.Coordinates with clinical departments on schedule
ESSENTIAL DUTIES AND
following. Others may be assigned.
Responsible for obtaining complete and
accurate clinical, demographic and financial information during the scheduling
process.Enters data in scheduling
system or other applications. Provides the customer with prep and other
responsible for scheduling complex procedures.
Follows guidelines for special
requests/Stat/schedule modification procedures and coordinates communications
with clinical areas to accommodate the customers requests.
Answers telephone calls according to
designated scripting for the scheduling process.Maintains positive customer service at all
times, referring unresolved issues to appropriate supervisor.
Notifies customer of physician order,
pre-authorization and other financial clearance requirements.
Performs functions of other PASU functions or registration when
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment.
Knowledge of function and relationships within a hospital environment preferred
Advance Customer service skills and experience
Ability to work in a Call center environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
Advanced understanding in surgery procedure scheduling preferred
High achievement in productivity.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
Conifer requires its candidates and contractors, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma or equivalent
2-5 years of administrative experience in medical facility, health insurance, or related area.
3+ years in Patient Access/Scheduling preferred.
Some college coursework is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit at computer terminal for extended periods of time
Occasionally lift/carry items weighing up to 25 lbs.
Frequent prolonged standing, sitting, and walking
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Can work in patient care locations which include potential exposure to life-threatening patient conditions.
Must be available to work hours and days as needed based on departmental/system demands.
Resolves Physician's office and Patient issues.May experience extreme patient volumes and uncooperative Patients.
Job: Patient Access
Primary Location: Little Falls, Minnesota
Job Type: PT2Y
Shift Type: Rotate
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.