Position entails doing triage and discharge of rheumatology patients in-person and virtual. This person will also be reviewing patient portal messages and resolving the needs or sending it to the person who can resolve the issues. Other patient messaging will also be addressed. The person will also schedule and work with Appointment Center to allow for patient scheduling after the clinic has received all the results of the required labs and films needed for developing a plan of care for the patient.
Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; performing treatment procedures, preparing instruments for sterilization; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties to include basic cashiering duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.
PCMH/PCSP - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
PATIENT CARE - Assist in preparation of patient care to include the admission, transfer and discharge process; phone in prescriptions; assist the provider with a variety of treatment procedures as requested to include setting up sterile fields and chaperoning
PATIENT CARE - Perform routine non-invasive treatment procedures to include saturation, administration and urine dipstix; may perform invasive procedures to include but not limited to phlebotomy, ear irrigation, catheterization, and EKG's
MEDICATION - Administer medication, including Parenteral (IM, SQ, ID); Oral Drops, Eye Drops, and Oral via Seven Rights; document and communicate clinical findings (After completion of UNMH MA Medication Administration course)
PATIENT CARE - Perform basic patient initial screening; intakes and records vital signs; records chief complaints; patient data collection; report any changes in condition or behavior of patients to appropriate personnel
DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers/nurse
CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
ENVIRONMENT - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment problems; order and stock supplies; maintain appropriate PAR levels
CUSTOMER SERVICE - Provide and ensure quality service and customer satisfaction
RELATED WORK - Perform related duties and responsibilities as required
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
High School Diploma or GED equivalent
MA program graduate or 2 yrs MA experience on DD Form 214
UNMH MA Safe Medication Administration Course completion w/in 90 days
No minimum experience required
One of the following national medical assistant certifications: CMA,CCMA, NCMA, RMA
CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position
Experience Requirements - Preferred:
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
1 year directly related experience
Physical Demands Requirements:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Tuberculosis testing is completed upon hire and additionally as required
Working Conditions Requirements:
Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment
Limited access to med room. Med Admin Policy, Att A
May be required or is required to rotate work shifts