Perform clerical duties in Employee Health Service (EHS); maintain personal and/or telephone contact with employees and other departments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs clerical duties in EHS including: answering telephone, taking messages, filing, typing, and data entry.
Greets patients and visitors, ascertains the nature of business, and directs them appropriately.
Maintains EHS records and charts, filing laboratory results, and documenting immunizations.
Maintains confidential basis of employee information at all times.
Monitors office supplies and orders under the guidance of EHS staff assistant.
Receives, sorts, and distributes EHS mail.
Performs all front desk functions including preparing pre-employment charts and new candidate charts
Proficient with outlook calendar, Microsoft word, excel and power point
Basic knowledge of worker's compensation filing system
Ability to pull charts for internal and external audits
Attends inservice education and training as required and completes mandatory education requirements.
Coordinates and completes special projects as assigned.
Ability to enter request for facility maintenance
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, visitors, or property.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with administrative personnel, physicians, nursing personnel, employees, and other hospital department personnel relating to providing a comprehensive program of employee health service, as well as external regulatory agencies and legal counsel.
DIRECTION/SUPERVISION OF OTHERS:
Director, Employee Health Services. Guidance from clinical staff
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent.
Two years' experience working in a health care setting or clerical role with face to face patient contact.
Strong communication and customer service skills and experience in use of computer.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of scope of practice for Employee Health Services.
Knowledge of departmental and unit specific standards, guidelines, protocols, procedures and policies.
Ability to work independently within established procedures and protocols.
Ability to plan, organize, and coordinate multidisciplinary team efforts to complete special projects as assigned.
Ability to exercise judgment, tact, and diplomacy.
Ability to function in emergency situations.
Ability to manage difficult people/difficult situations.
Ability to use computer for data entry of patient information, retrieval of information, communication and scheduling.
Ability to respond to emergency situations according to policy, guidelines, procedures, or protocol.
Ability to maintain patient confidentiality.
Skill in oral and written communication.
Ability to stand, walk, sit, bend, lift, push, pull, carry, reach, twist, handle, stoop, bend, climb as per unit based Physical Demands Checklist.
Office environment. Subject to exposure to communicable diseases. Frequent sitting for extended periods with intermittent standing and walking.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.