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Manager - Design Research Focus - Design Center - AdventHealth Orlando â“ FT
Location Address: 601 East Rollins Street
Top Reasons to work at AdventHealth â“ Orlando
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time â“ 8a â“ 5p â“ M - F
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
The Design Manager (DM) is responsible for leading a team of Designers to ensure effective, executive facilitation of innovation labs and solutions are identified. The DM will ensure the team is constantly learning and testing new techniques to increase the effectiveness of the Central Florida Division Innovation Lab. The DM will utilize a human-centered, design-based approach when coordinating all innovation labs at the Central Florida Division Innovation Lab. The DM will participate in and lead design thinking and innovation focused educational events to support a culture of innovation at AdventHealth. The DM will work closely with other members of the team to ensure the overall success of the innovation strategy at AdventHealth.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Participate in the initial and ongoing development of guiding principles, internal philosophy on innovation and strategies for Central Florida Division Innovation Lab to ensure success.
As requested by the Director of Strategic Design, participate in formal and informal presentations across the company (executives to front line staff) on design thinking, innovation and like topics.
Provide management to the design of innovation labs and ensure effective and professional facilitation.
Provide inspiring leadership to the Designer, cultivating a learning, creative and highly productive work environment.
Provide data and/or reports on innovation labs to leadership as requested to research effectiveness of projects.
Ensure solutions are co-created within parameters established by the Director of Strategic Design.
Work closely with leadership to ensure an inspiring, open and productive environment for AdventHealth executives and teams that participate in labs/events/tours at the Central Florida Division Innovation Lab.
Collaborate with consumer intel/mkt research, marketing, user experience and other internal teams as appropriate to ensure the voice of the customer directly or indirectly influences solutions.
Collaborate with the strategic alliance and information technology teams to ensure they are incorporated into the co-creation process as appropriate.
What you will need:
KNOWLEDGE AND SKILLS REQUIRED:
Skilled at leading innovation/design thinking teams
Exceptional facilitation skills
Creative, strategic approach to problem resolution; Adaptable to current research in innovation and creative tools
Excellent verbal and written communication skills
Ability to share and receive information and ideas from all levels of the organization in order to achieve desired results
Ability to think quickly and adapt to changing situations; self-motivated and resourceful
Analytical, creative, and strong interpersonal skills
Skilled in designing highly effective innovation labs
Knowledge of design thinking/human centered design
Demonstrated ability to meet/exceed deadlines
General business knowledge
KNOWLEDGE AND SKILLS PREFERRED:
Dynamic presenter and educator in design thinking and innovation
Knowledge of healthcare administration
Skilled researcher in design thinking and/or innovation
EDUCATION AND EXPERIENCE REQUIRED:
Bachelorâ™s degree in Business, Communications, Design Thinking, Human Centered Design, Innovation, Sociology, Psychology or like degree
Experience facilitating design labs to co-create solutions to complex problems/possibilities
3+ yearsâ™ experience in immersive, human-centered design in a professional setting
Experience leading design teams
Experience working with executive leadership
Portfolio demonstrating ability to manage design projects and lead design teams
Design Project Portfolio demonstrating robust design thinking methodology including visual story-boarding expertise, robust design research methodology and development of high-fidelity prototypes.
EDUCATION AND EXPERIENCE PREFERRED:
Experience in consumer product or service design
Experience in a leadership role in user experience
Masterâ™s in Design Thinking, Human Centered Design, Innovation, or like degree
5+ years of experience in a design and/or innovation lab
Experience in healthcare
Experience planning and executing a design and/or innovation center from the ground up
Received education/training from IDEO and/or the Stanfordâ™s D school
Invited presenter on innovation and/or design thinking at local or regional society/industry meetings
Experience in improvisation
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease. Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards.
All team members will be held accountable for consistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time has an exceptional experience.
KEEP ME SAFE
I make safety my number one priority.
I protect privacy and confidentiality.
I keep my environment clean.
I follow the dress code and wear my badge correctly.
I treat others with uncommon compassion.
I nurture whole-person care through CREATION Health.
I treat others with fairness and respect.
I listen and communicate using iCARE. (Introduce, Connect, Anticipate, Reinforce, Extend)
MAKE IT EASY
I help guests to their destination.
I speak highly of others to provide connected care.
I collaborate to create solutions, not excuses.
I innovate and continually seek ways to improve our work.
I am positive and aim to exceed all expectations.
I follow through on commitments.
I use discretion with personal devices.
I recover service and restore trust using ACT. (Acknowledge/Apologize, Correct, Thank)
Team members must conform to all AdventHealth organizational and departmental policies and procedures including but not limited to:
Code of Conduct as outlined in the âœGuidelines for Employeesâ handbook
Establishes and maintains a history of regular attendance; makes appropriate use of PDO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.
Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to: ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.
Required to respond to emergency situations (i.e. disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel. This is a mandatory requirement. Refusal to respond may result in termination.
Contributes to the successful achievement of department-stated goals and objectives and will facilitate staff cohesiveness and communication.
Driving Innovation - Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Customer Focus - Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
Creating an Inclusive Environment - Making decisions and initiating action to ensure that business unit policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
Technical / Professional Knowledge and Skills - Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
Inspiring Others - Motivating individuals toward higher levels of performance that are aligned with the organization's vision and values.
Guiding Team Success - Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listens actively to others.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.