Remote Work position with Physical Therapy Call Center team led by Supervisor Yocelyn Fuentes. At Inova, we understand that the level of care we provide our communities is only as good as the quality of people we employ. Inova's employees thrive throughout our nationally recognized, comprehensive network of hospitals, outpatient facilities, primary and specialty care physician practices, and health and wellness programs.
Join a national healthcare leader in taking care of our region's families.
Responsibilities include, but are not limited to:
Lead the patient access team at an outpatient physical therapy clinic
Problem solves and partakes in customer service recovery
Excellent Customer Service Skills
Accesses appropriate systems or services to confirm insurance coverage or other means of payment.
Processes billing and insurance paperwork in compliance with regulatory guidelines.
Greets and interviews incoming patients/visitors to identify their needs and directs them accordingly
Ensures the work space and waiting areas are clean and welcoming to patients and visitors
Interviews patients to secure and document required medical, financial, demographic and insurance information.
Enters patient data into registration, medical record or other required information systems.
Coordinates with and notifies other departments of updated information/admission information.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments.
Provides patients with pre-service instructions and confirms appointment details
Enters patient information into the scheduling system and coordinates appointments between departments as needed.
Modifies the schedule to accommodate emergency situations.
Identifies and communicates payer authorization and referral requirements. Completes and documents in appropriate computer system.
Maintains updated authorization/referral requirements information and communicates to team members.
Internal Number: 61388BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.