The Fairview Southdale Hospital is an award winning multispecialty health care system in the southwest Twin Cities metro area. It is comprised of more than 40 specialty services, using innovative technologies and treatments with the art of medicine. This position is a .6 day D/E shift role. 8 hour shifts EOW weekend.

Shift: Day/Evening

Hours: 48 hours every two weeks

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions

• Ensures exceptional patient & guest experience is achieved
• Coordinates activities of unit to support patient care staff.
• Manages medical record and data flow within the unit to support safe patient care processes.
• Fulfills physician orders

Required Qualifications

• 1 year customer service experience

Preferred Qualifications

• 2 or more years of customer service experience
• Previous HUC, administrative or hospitality industry experience

Other Required Skills

• Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task. Understands medical terminology
• Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone