The Fairview Southdale Hospital is an award winning multispecialty health care system in the southwest Twin Cities metro area. It is comprised of more than 40 specialty services, using innovative technologies and treatments with the art of medicine. This position is a .6 day D/E shift role. 8 hour shifts EOW weekend.
Hours: 48 hours every two weeks
The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions
Ensures exceptional patient & guest experience is achieved
Coordinates activities of unit to support patient care staff.
Manages medical record and data flow within the unit to support safe patient care processes.
Fulfills physician orders
1 year customer service experience
2 or more years of customer service experience
Previous HUC, administrative or hospitality industry experience
Other Required Skills
Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task. Understands medical terminology
Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.